We are proud to announce that Facilization is now successfully certified in ISO 9001:2015, an internationally recognised standard that ensures services meet the needs of clients through an effective quality management system.
In order to get certified and upgraded from ISO 9001:2008 to ISO 9001:2015, Facilization met a strict set of standards related to all processes, procedures and policies of the company and underwent an internal and an external audit with an independent party. The whole process was characterized by a high degree of leadership commitment.
This certification is a testament to the ongoing engagement of Facilization’s people at all levels to providing a consistently high-quality service to our clients and to our ongoing investment in the latest technologies, processes and procedures. It shows our commitment to embrace the standard as an essential part of growth and customer focus.
Why is it important for our clients?
It ensures that we are providing high quality services to our clients. Through our process-based approach, management is now able to monitor every process performance and its effect on the delivery.
What’s next?
We will continually improve our processes, our customer service and leverage technology to constantly be compliant with ISO 9001:2015. The external auditor will continue the periodic audits. And from a service delivery standpoint, our clients can be confident that we will continue to provide
