Strategic alliance combines Backbase’s AI-powered Banking Platform with local expertise to help financial institutions deliver seamless digital experiences and overcome legacy system constraints
Amsterdam / Tirana, 15 October – Backbase, the global leader in AI-powered banking technology, and Facilization, a prominent Albania-based consulting, system integration and software house specializing in financial services, today announced a strategic partnership to help banks in Albania, Malta and Central Eastern Europe (CEE) rapidly modernize their digital capabilities and deliver customer-centric banking experiences.
The collaboration addresses a critical inflection point in the regional banking sector, where customers increasingly demand seamless, digital-first experiences while financial institutions face legacy system constraints. By combining Backbase’s AI-Powered Banking Platform with Facilization’s deep local market knowledge and proven core banking integration expertise, the partnership enables banks to accelerate transformation timelines, reduce implementation risk, and achieve measurable business outcomes.
Proven regional expertise meets world-class AI banking technology
Facilization brings a strong track record of successful complex banking software implementations across Europe, including specialized expertise in core banking, process automation, open and digital banking, payments and regulatory compliance. This market knowledge and technical depth, combined with Backbase’s composable, core-agnostic AI-powered Banking Platform, provides regional banks with a powerful solution to transform digital channels into growth engines.
“The time for banks in Albania, Malta and the broader Central Eastern Europe to leapfrog their competition is now,” said Robert Mihaljek, Regional VP for Southern & Eastern Europe at Backbase. “By partnering with Facilization, we are scaling the unique capabilities of the AI-powered Banking Platform in the region, supported by a partner who understands the unique regulatory and integration challenges of the local market. Together, we will help banks deliver the personalized, omnichannel experiences their customers crave, turning their digital channel into a true growth engine.”
Delivering quantifiable business impact
The partnership enables financial institutions to achieve:
“Our mission has always been to facilitate the modernization of financial institutions,” said Gjergji Guri, Founder & CEO of Facilization. “Joining forces with Backbase allows us to offer our clients a world-leading solution for customer engagement and digital sales. This partnership means that banks in our region can have advanced technology, local flavor and differentiation. We are ready to help banks build a future-proof, unified platform that improves client engagement, trust and operational efficiency across the region.”
The partnership is effective immediately in Albania and Malta, with planned expansion to Kosovo, North Macedonia and the broader CEE region. This strategic approach ensures banks across Southeast Europe can access best-in-class digital banking technology delivered by experts who understand local market dynamics, regulatory requirements, and customer expectations.
