Faster, Better, Customer-First.

Delivered with Backbase. Powered by Facilization.

Book a Call

x

Banks are no longer judged on products alone. They are judged on how well their operations run and how fast they can change.

Fragmented systems slow everything down. Every new capability adds another seam, and every new channel creates another gap. The banks winning right now have unified their digital channels, front office, and operations into one coordinated operating model.

Backbase built the AI-native Banking OS to make that possible. Facilization brings regional expertise, deep integration experience and local regulatory knowledge to make it real for banks across the CEE region.

Why Backbase?

120+ leading banks run on Backbase. Here is why banks across Europe are choosing it now:

One operating system for the entire frontline: the AI-native Banking OS sits above your existing core systems and coordinates execution across digital channels, front office and operations. Banks in CEE do not need to rip and replace. They need a coordination layer that makes what they already have work better – and scales as they grow.

Built for complex banking environments: The Banking OS is designed around how banking workflows across systems, teams and decisions. Pre-built Starter Packs cover the domains where banks lose the most time and money – from onboarding and origination to servicing and dispute resolution.

AI that regulators can audit: Every action – whether taken by a person or an AI agent – is checked against your bank’s policies before it executes. Nothing happens outside the rules. Full auditability, full control, and a verifiable evidence trail built into every decision. That matters in regulated markets.

Progressive transformation, not big bang: Banks modernize one domain at a time. No multi-year programs before value is realized. For institutions managing legacy infrastructure across multiple markets, that is not a nice-to-have – it is the only viable path.

Why Facilization for the Backbase Banking OS?

Deploying the Banking OS requires more than technical capability. It requires a partner who understands how banks in this region actually operate – the core systems, the regulatory environment, the integration complexity and the organizational dynamics that determine whether a transformation delivers or stalls.

From strategy to production, Facilization works with banks from the initial scoping conversation through to go-live and beyond. One team, one accountability, one implementation squad dedicated to your bank.

Facilization is trusted by 37 banks and financial institutions across Europe, with implementations across 7 countries including Albania, Malta, Kosovo, Italy, Lithuania, Germany, and the UK. That track record means fewer surprises and faster resolution when complexity arises.

Banking knowledge that goes beyond the platform. Facilization’s team comes from banking, not just technology. That depth means implementations are shaped around how your bank operates – not just how the platform works out of the box.

Deep CEE and Southern European regulatory knowledge. Every market in the region carries its own regulatory requirements and integration constraints. Facilization tailors each deployment to meet local standards, reducing compliance risk and accelerating time to value.

Managed Services that keep you current. After go-live, Facilization manages the operational maintenance of the Banking OS so your team stays focused on running the bank. You stay on the latest version of the platform without the overhead of managing it yourself.

What will your bank achieve with Backbase?

Once the Banking OS is deployed, banks can expect:

  • Faster time to market: Deploy digital banking capabilities up to 50% faster using pre-built customer journeys and Starter Packs from the Banking OS Factory.
  • Unified operations: Customers, employees, and AI agents work from one coordinated system across Retail, SMB, and corporate banking.
  • Reduced transformation risk: Proven integration expertise across complex core banking environments, built on 200+ successful implementations across Europe.
  • Operational efficiency: Reduce manual processes and improve staff productivity through agentic workflows governed by Sentinel Decision Authority.
  • Managed Services: Stay on the latest version of the Banking OS after go-live, with Facilization managing the platform so your team can focus on growth.

Make today the best choice to improve customer satisfaction and deliver consistent experience across all digital touchpoints.

Schedule a call with our digital banking transformation experts. Whether you are a traditional bank or a newly established digital bank, here’s what to expect from our conversation:

  • An expert assessment of your bank’s current digital maturity and opportunities.
  • Tailored recommendations on the areas that will drive the most impact.
  • A meaningful discussion on how Facilization and Backbase can support your transformation journey.
Book a Call

x

Olti Qirici

Solution Architect

As a Solution Architect for Facilization, Olti designs solutions for Digital Banking, with the mission to enable a smooth and effective...

Read more

Olti Qirici

Solution Architect

As a Solution Architect for Facilization, Olti designs solutions for Digital Banking, with the mission to enable a smooth and effective digital transformation for the Banking Sector. Through effective collaboration with our partners and within the organization, he facilitates the preparation of turnkey solutions for our customers.

Olti joined Facilization in early 2011 as a Product Developer and has since played a leading role in product development, project management and implementation, and integration of Digital Banking Applications. A special contribution he has given in the development and implementation of BI and Data Warehouse solutions.

He started his career in 2006 in the IT Department of Alpha Bank Albania, where he became a supervisor of the Software Development Section and later, a supervisor of the Banking Application Section. Since 2009, he is lecturing at the University of Tirana.

Olti graduated in Computer Science (5 years program) in 2008 with excellent grades from the Faculty of Natural Sciences in the University of Tirana. He has a Master of Science Degree in “Advanced Information Systems” and since 2014 he holds a Ph.D. in Computer Science.

x
Contact Me

x

Gerti Mitre

Director, Sales and Account Management

Gerti joined Facilization in 2012 as the Consulting Service Manager and has since played a leading role in projects, guiding our teams from evaluation to conception

Read more

Gerti Mitre

Director, Sales and Account Management

Gerti joined Facilization in 2012 as the Consulting Service Manager and has since played a leading role in projects, guiding our teams from evaluation to conception and throughout completion. He has been integral to the development of our CBS business line, overseeing the growth of the company’s CBS project portfolio both in revenue and customer satisfaction.

As the Sales Director for Facilization, he now leads our sales team into strategically expanding the company's customer base and business relationships. He thoroughly enjoys partnering with our customers to understand their business needs and providing end-to-end solutions to help them achieve their objectives.

Gerti graduated in Computer Science from the American University in Bulgaria and holds an MSc in Software Systems Engineering from RWTH Aachen University, Germany. He started his career in 2004 in the IT Department of the former American Bank of Albania (later Intesa Sanpaolo Bank Albania).

x
Contact Me

x